Q: Do you provide installation and setup services for hospital equipment?
A: Absolutely. We offer professional on-site installation for OT, imaging, NICU and other large systems. Our certified engineers handle setup, calibration, and basic user orientation to ensure safe, ready-to-use operation.
Q: What warranty do you offer on your machines?
A: Most products include a standard 12-month manufacturer warranty covering defects in materials and workmanship. Warranty terms vary by product/brand — extended warranties and service packages are available on request.
Q: Can you provide after-sales service and maintenance support?
A: Yes. We provide nationwide after-sales support, spare parts sourcing, preventive maintenance, and troubleshooting. For critical systems we offer priority response options and tailor-made Annual Maintenance Contracts (AMC).
Q: How do I place a bulk order for hospital or lab equipment?
A: For bulk orders, please contact our sales team via the website form, email, or phone with your specifications and quantities. We’ll prepare a commercial proposal with pricing, lead time, and delivery/installation plan.
Q: What payment methods do you accept for medical equipment purchases?
A: We accept bank transfer (TT), corporate cheque, and major payment methods agreed in the contract. For high-value purchases we can support staged payments (advance + on-delivery + post-installation).
Q: How long does delivery take for large medical equipment?
A: Delivery time depends on the product and whether it’s in stock or imported. In-stock items: usually 2–4 working days. Imported or built-to-order systems: 4–12+ weeks depending on manufacturer lead time and customs. We’ll provide precise lead times on quotation.
Q: Can I track my order after purchase?
A: Yes. We provide shipment tracking details for all deliveries, and you can follow order status by contacting your account manager or via the order tracking option on our website.
Q: What should I do if a product arrives damaged or defective?
A: Inspect items on delivery and notify us immediately. If a product is damaged/defective, we will arrange replacement, repair, or return according to warranty terms. Keep photos and delivery paperwork — our team will guide you through the fastest resolution.
Q: Do you provide AMC (Annual Maintenance Contract) for hospital equipment?
A: Yes. We offer flexible AMC packages (preventive maintenance, parts, labor, response times) tailored to device criticality and budget. AMC details are included in your proposal or can be added after purchase.
Q: How can I get a quotation for multiple pieces of equipment at once?
A: Send a single RFQ (Request for Quotation) listing item names, quantities, preferred brands/specs, delivery location, and any service requirements. We’ll respond with a consolidated quotation including pricing, lead times, warranty, and installation options.